MOTOR CLAIMS

1 - First Steps

person-lying-on-the-ground-after-a-car-accident-2021-08-27-00-05-35-utc
01
Bodily Injury?

Call 999. Do not try to move the injured person without the attendance of a paramedic. Obtain the injured person's ID and contact details.

Collision with other vehicle
02
You have collided with another vehicle?
 

Take photos of the situation (your car and third party cars). Note the plate number of the third party vehicle. Obtain the third party's ID and contact details.

Car damaged in parking
03
You left your vehicle parked & found your vehicle damaged?

Take photos of the scene.

Vehicle damaged
04
Your vehicle is damaged (check if oil has leaked) and cannot be driven?

 

Call your roadside assistance number or call Seib Insurance for towing service.

Important Notice
 
 
If your vehicle is disrupting the flow of traffic and if you are able to, immediately move it to a safe space away from the road to avoid paying a penalty from the traffic police.
 
Motor Claim - taking pictures of accident scene
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You have damaged private or public property?

Take photos of the scene.

2 - Next Steps

Motor Claim - calling SEIB
01
Call 999 and inform the Traffic Police.
Police at accident scene
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Complete Police formalities as per directions of the officers.
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Contact Seib Insurance with the following documents:
 

Your policy certificate/ policy number. Your original driving license and your vehicle’s registration card (Istimara). Original police report or police SMS message.

3 - When you are at Seib Insurance

Seib Customer Care Professional
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Your insurance will be verified.
Seib Customer Care Professional
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Your claim will be registered, and we will inspect your vehicle.
Seib Customer Care Professional
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Your vehicle will be assigned to the appropriate workshop, and you will receive the Police report stamped by Seib Insurance.
Seib Customer Care Professional
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You will be advised on policy excess and / or the estimated ‘depreciation’ contribution.
Seib Customer Care Professional
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Our claims executive will clarify your queries.

4 - Handover your vehicle to the repairer

Car service, repair, maintenance and people concept. Waist up portrait view of the auto mechanic man or smith with wrench at workshop
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The repairer will guide you to reach the workshop location.
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Hand over your vehicle key and the stamped police report.
Vehicle damaged
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Do not leave your personal belongings or valuables inside your vehicle.

5 - Post Repairs

Woman signing car agreement in the showroom
01
Sign the discharge note to the repairer.
Pay deductible
02
Pay the repairer the ‘depreciation’ contribution against an original receipt.
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If you have any concern on repairs, call Seib Insurance  Motor Claims Team on
 

+974 44026860  | +974 44026821

+974 44026853  | +974 44026823

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