Motor Claims

“Car insurance – minus the hassle”

Dear Valued Customer,

The following is to inform you on the steps you need to take if your Motor Vehicle is involved in an accident. This information is presented to you by our expert Seib Claims Service team, to ensure your safety, adherence to the law, and a hassle-free insurance claim for your vehicle.

Bodily Injury?
Call 999 Emergency and Police
Do not try to move the injured person without the attendance of a paramedic.
Obtain ID and contact numbers of the injured person.
You have collided with another vehicle?
Take photos of the situation (your car and Third Party cars)
Agree with the Third Party on who is responsible for the accident.
Note the Plate Number of the Third Party vehicle
Obtain ID and contact numbers of the Third Party
You have damaged private or public property?
Take photos of the situation
You left your vehicle parked & found your vehicle damaged?
Take photos of the situation
Your vehicle is damaged (check if oil has leaked) and cannot be driven?
Call your Road Assistance Number or call Seib Insurance for Towing Service.
Important Notice
If your vehicle is blocking traffic, it is a serious offense and the Traffic Police may require you to pay a penalty
Call 999 and inform the Traffic Police
Complete Police formalities as per directions of the officers
Contact Seib Insurance with the following documents:
Your Policy Certificate/ Policy Number
Your original Driving License and your Vehicle’s registration card (Istimara)
Original Police Report or Police SMS message
Your insurance will be verified
Your claim will be registered and your vehicle will be inspected by Seib.
Your vehicle will be assigned to the appropriate Workshop and you will receive the Police Report tamped by Seib Insurance.
You will be advised on Policy Excess and / or the estimated ‘depreciation’ contribution
Our Claims Executive will clarify your queries.
The Repairer will guide you to reach the Workshop location.
Hand over your vehicle key and the stamped Police Report.
Do not leave your personal belongings / valuables inside your vehicle.
Sign the Discharge Note to the Repairer
Pay to Repairer the ‘depreciation’ contribution against an original receipt.
If you have any concern on Repairs, immediately Call Seib Motor Claims on 44026860, 44026821, 44026853, 44026823.
We also welcome and will always value your suggestions to improve our service quality.

If you are unhappy with any aspect in our service, please contact our Compliance Department:

by phone: +974 4402 6807
by email: complaints@seibinsurance.com
by post: Seib Insurance and Reinsurance Company, P.O. Box 10973 – Doha – Qatar

Submit the Claim

Upload Document (JPG or PDF only)
x
x
x
x